Refund policy
Returns & Exchanges
At aperturebody, each product is engineered with precision and considered detail.
Your rights under Australian Consumer Law are respected and upheld.
Faulty or Incorrect Items
If your item is:
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Faulty or damaged
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Significantly different from its description or imagery
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Affected by a manufacturing defect
You are entitled to a remedy under Australian Consumer Law.
Depending on the issue, this may include a refund, replacement, or repair.
Please contact matt@aperturebody.com with your order number and clear images of the issue. We will assess and resolve the matter promptly.
Exchanges
We offer size exchanges for items that are:
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Unworn and unused
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Unwashed
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Returned in original condition
Requests must be made within 14 days of delivery and are subject to stock availability.
Customers are responsible for return shipping costs.
To initiate an exchange, contact matt@aperturebody.com.
Change of Mind
We do not offer refunds for change of mind, including:
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Incorrect size selection
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Preference of fit or style
We encourage customers to review sizing information carefully prior to purchase.
Return Process
All return and exchange requests must be approved prior to sending items back.
Return instructions will be provided via email once your request is confirmed.
Care & Wear
Items that show signs of wear, washing, alteration, or damage caused by improper care may not be eligible for return or exchange.
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law.